IT for Clinics and Healthcare

Contacts:

Avenida dos Moinhos nº 12 B 2610-119 Alfragide Quinta Grande Portugal

351 211 459 950

sales@dataroad.pt

Weekdays: 09:30 to 18:30 Sunday: Closed

Clinical and Healthcare IT

In a clinic, a system failure is not just an administrative inconvenience — it means a full waiting room and an appointment book that cannot be recovered. DataRoad ensures that the clinical software, network and equipment are available when needed, and that patients’ data is protected as required by law.

Special category

Health data under the GDPR, with stricter requirements than usual

Segmented network

Clinical equipment isolated from the patient network and the administrative network

Restoration tested

Backups that are checked regularly, not just scheduled

Fixed cost

Unlimited helpdesk support with IT Unlimited, with no limit on the number of calls

What makes a clinic different from an office

The technology is similar. The context is not. In an office, half an hour without the system can be sorted out with a coffee; in a clinic, it means postponed appointments, tests that haven’t been entered into the system, and patients waiting for an answer that nobody can provide.

Availability above all else

Clinical software and connections to laboratories and insurance companies must be up and running during consultation hours. The maintenance window must be outside these hours, not during them.

Special category data

Health data is subject to specific provisions under the GDPR. Access control, logging and encryption are no longer merely best practices but have become mandatory requirements.

Medical equipment in the network

Ultrasound scanners, analysers and imaging stations often run on outdated systems that cannot be updated. Isolation is the only serious solution.

So many tasks, so little time

Surgeons’ offices, reception, nursing and billing departments need to be able to print, scan and access patient records in seconds — not minutes.

A female IT technician in a data centre plugs a network cable into a rack-mounted server.

Segmentation is what distinguishes a clinic network from any other network

Most clinics operate on a single network: patients’ Wi-Fi, administrative workstations and clinical equipment all share the same space. All it takes is one infected laptop in the waiting room for the problem to spread where it shouldn’t.

We have split the traffic into separate networks, with firewall rules in place between them, and ensured that the old equipment is accessible only to those who need to access it. It’s a configuration change, not a budgetary one — and it completely changes the risk profile.

What we do at a clinic

Area	This includes
Network and cabling	Certified structured cabling e enterprise wireless coverage in all offices, technical rooms and waiting areas.
Security	Firewall and VLAN-based segmentation, isolating clinical equipment, the patient network and the administrative network.
Servers and data	Servers, NAS and backup solutions with regular restoration tests and off-site backups.
Daily support	IT Unlimited — Unlimited helpdesk support at a fixed cost, with round-the-clock monitoring and on-site assistance when required.
Compliance	Support with the technical aspects of the GDPR: access control, activity logs, data retention periods and retention deadlines.

Area

This includes

Network and cabling

Certified structured cabling e enterprise wireless coverage in all offices, technical rooms and waiting areas.

Security

Firewall and VLAN-based segmentation, isolating clinical equipment, the patient network and the administrative network.

Servers and data

Servers, NAS and backup solutions with regular restoration tests and off-site backups.

Daily support

IT Unlimited — Unlimited helpdesk support at a fixed cost, with round-the-clock monitoring and on-site assistance when required.

Compliance

Support with the technical aspects of the GDPR: access control, activity logs, data retention periods and retention deadlines.

The most common mistake we come across. Backups set up years ago, running every night, which have never been restored even once. A backup that has never been tested is not a backup — it’s a guess.

How we got started

Survey

We visited the clinic, carried out an inventory of the equipment, network and clinical software, and spoke to the staff who work there every day.

Diagnosis

We set out in writing what is at risk, what is urgent and what can wait — along with the costs associated with each item.

Execution

Procedures planned outside consultation hours, carried out in stages, without disrupting the clinic’s normal running.

Follow-up

Continuous monitoring, a helpdesk and regular reviews of the infrastructure as the clinic grows.

Real-life cases

Lambert Clinic — Corroios

Comprehensive IT support under the IT Unlimited scheme, structured and wireless corporate networks, firewalls and printing systems.

Clínica Mulher — Sete Rios, Lisbon

A comprehensive IT network at the Twin Towers, next-generation Wi-Fi and ongoing support under the IT Unlimited scheme.

Frequently Asked Questions

Do they use the same clinical software as us?

Yes. We do not sell clinical software, nor do we have any interest in replacing it. We ensure that the infrastructure on which it runs — server, network, workstations and copies — is capable of supporting it.

Does the clinic need to be shut down to carry out the procedure?

In the vast majority of cases, no. Cabling and equipment replacements are carried out outside office hours or in stages, room by room.

What happens if the system fails on a Saturday?

It depends on the contract. Plans with extended cover include out-of-hours support and a stock of replacement parts for critical equipment. That is precisely what a SLA must be stated in writing.

Does this ensure our compliance with the GDPR?

It takes care of the technical side: access, records, encryption, backups and deadlines. The clinic remains responsible for the administrative and organisational aspects — but these are much easier to manage once the technical side is in place.

A chat before making a decision

Whether you’re tackling a specific problem, planning a move or simply looking for a second opinion, we always start in the same way: by understanding your situation before making any suggestions. No obligation, no jargon and no catalogues.

Telephone351 211 459 950call to the national landline network Emailsales@dataroad.ptPlease tell us about your situation

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