Public contract 2021: Massamá e Monte Abraão renews with DataRoad

2-minute readDataRoad

In a second contract with the Union of Parishes of Massamá and Monte Abraão, DataRoad was selected through public contract to ensure the IT maintenance of all the local authority's IT infrastructure, complementing the consultancy services already provided.

Management of the local authority's IT infrastructure

This contract focuses specifically on the ongoing maintenance of all equipment and systems that make up the Parish Council's IT infrastructure, distributed across different geographical locations:

• Ongoing IT support of workstations and servers;
• Wireless network management and printing equipment in each service;
• Internet connectivity management of all the installations;
• 24/7, 365 days a year monitoring, remote support, alarms and reporting.

Why IT asset management is different from ad-hoc support

Managing an IT infrastructure is not just about resolving faults as they arise — it involves keeping an up-to-date inventory of equipment, planning replacements before the end of their useful life, consistently applying security updates across all workstations, and ensuring that every location within the local authority operates with the same level of reliability. This continuous management model reduces the number of critical incidents, because many issues are identified and resolved through proactive monitoring before they affect users or public service delivery.

IT maintenance services for the public sector

DataRoad provides IT infrastructure maintenance services tailored to the needs of multi-site public bodies:

• Management and preventative maintenance of workstations and servers;
• IT consultancy and equipment renewal planning;
• Management of computer networks and network infrastructure;
• Permanent on-site, remote and telephone IT support.

Benefits for the customer

• IT fleet managed consistently across all locations;
• Reduction of breakdowns through preventative maintenance and continuous monitoring;
• Support available 24x7, 365 days a year;
• Specialised team certified by various manufacturers in the IT field.

DataRoad thanks the Parish Union of Massamá and Monte Abraão for choosing our products and services in IT consultancy, IT support, and management and maintenance of computer networks.

Find out more about our IT Unlimited service here
Managed IT services for businesses
IT services and IT maintenance for businesses

Do you need reliable IT support? DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. Find out about our IT support services.

DataRoad — ongoing IT support for businesses

A DataRoad is a Portuguese company specialising in managed IT services (MSP), headquartered in Alfragide (Lisbon) and with an active presence in Porto, Faro, Funchal, Évora, Setúbal and Beja. Since 2015, it has ensured the smooth running of IT infrastructures for businesses that cannot afford downtime — hotels, clinics, embassies, universities, multinationals and demanding SMEs — with a certified technical team, continuous monitoring and 24/7 support.

DataRoad ensures the ongoing IT support of companies via the service IT Unlimited: unlimited support at a fixed cost, both remote and on-site, with 24/7 monitoring, alerts and proactive interventions. The aim is simple — to prevent problems from even bringing operations to a standstill.

DataRoad Services

• IT Unlimited — round-the-clock IT support: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.
• Computer networks and structured cabling: network design, installation and certification; Layer 3 switching and PoE.
• Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7): coverage study, cloud management and isolated visitor networks.
• Cybersecurity and corporate firewalls: perimeter protection, traffic control and threat mitigation.
• Servers, backups and disaster recovery: servers, NAS devices and centralised backups.
• CCTV video surveillance: video surveillance systems with continuous recording.
• Monitoring, alarm systems and reporting: real-time monitoring, automatic alerts and proactive interventions.
• IT consultancy and project management: relocation of premises, new facilities and modernisation of infrastructure.
• Cross-platform support: Windows and Apple environments, with comprehensive management of the IT infrastructure.