2020 Public Contract: Massamá and Monte Abraão chooses DataRoad

2-minute readDataRoad

A Union of Parishes of Massamá and Monte Abraão chose DataRoad, through public contract, for the provision of IT services and IT consultancy, with an annual contract covering the management of information systems across different geographical locations of the local authority.

Scope of the public utility contract

The established contract covers the entirety of the Union of Parishes' technological infrastructure, with a support model designed for public bodies with multiple locations:

• Expert IT support to the workstations of all services;
• Server management, wireless networks and printing equipment in each location;
• Internet connectivity management of all the buildings covered;
• 24/7, 365 days a year monitoring, remote support, alarms and reporting.

Why public sector bodies need continuous IT support

A local authority or parish council provides direct services to citizens — customer service, document issuance, administrative management — which depend on the permanent availability of IT systems. Unlike a private company, an IT outage in a public institution has an immediate impact on public service delivery. Therefore, the public contract model established with the Union of Parishes of Massamá and Monte Abraão includes continuous monitoring and support available every day of the year, making it possible to identify and resolve issues in any of the geographical locations covered before they affect the public service.

IT services for the public sector

DataRoad has consolidated experience in public contracts for the provision of IT services, including:

• IT consultancy and technological infrastructure planning;
• Multi-site technical support, with local, remote and telephone response;
• Management of computer networks and network equipment;
• Regular system availability and performance reports.

Benefits for the customer

• IT support available 24/7, 365 days a year;
• Unified systems management across multiple geographical locations;
• Reduction of the risk of interruption in service delivery to citizens;
• Specialised team certified by various manufacturers in the IT field.

DataRoad thanks the Union of Parishes of Massamá and Monte Abraão for choosing our IT consultancy, IT support, and computer network management and maintenance services.

Find out more about our IT Unlimited service here
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IT services and IT maintenance for businesses

Would you like to simplify your company’s IT management? DataRoad offers a full range of IT services, tailored to the needs of each business. Find out about our IT services for businesses.

DataRoad — IT services for businesses

A DataRoad is a Portuguese company specialising in managed IT services (MSP), headquartered in Alfragide (Lisbon) and with an active presence in Porto, Faro, Funchal, Évora, Setúbal and Beja. Since 2015, it has ensured the smooth running of IT infrastructures for businesses that cannot afford downtime — hotels, clinics, embassies, universities, multinationals and demanding SMEs — with a certified technical team, continuous monitoring and 24/7 support.

DataRoad supports businesses that rely on technology to operate — from network infrastructure to cybersecurity, and from servers and backups to day-to-day support — with a model of managed service (MSP) which ensures continuity, performance and cost predictability.

DataRoad Services

• IT Unlimited — round-the-clock IT support: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.
• Computer networks and structured cabling: network design, installation and certification; Layer 3 switching and PoE.
• Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7): coverage study, cloud management and isolated visitor networks.
• Cybersecurity and corporate firewalls: perimeter protection, traffic control and threat mitigation.
• Servers, backups and disaster recovery: servers, NAS devices and centralised backups.
• CCTV video surveillance: video surveillance systems with continuous recording.
• Monitoring, alarm systems and reporting: real-time monitoring, automatic alerts and proactive interventions.
• IT consultancy and project management: relocation of premises, new facilities and modernisation of infrastructure.
• Cross-platform support: Windows and Apple environments, with comprehensive management of the IT infrastructure.