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A Century21 chose DataRoad to provide its monthly IT support IT Unlimited at the Oeiras office, under an annual support contract that ensures the continuous smooth running of the agency’s information systems.
What is included in the IT Unlimited contract in Oeiras
The service contracted by Century21 covers the agency’s entire IT infrastructure, with a focus on availability and rapid response:
- Ongoing IT support to the workplaces of all staff members;
- Print and server management, ensuring the smooth running of day-to-day administrative and commercial processes;
- Internet connectivity management, which is essential for property management tools and communication with clients;
- Monitoring, remote support, alarm management and reporting, to anticipate problems before they disrupt operations.
Why is IT support so crucial in an estate agency?
At an estate agency such as Century21, the team relies on property management systems, communication with clients and access to sensitive documentation on a daily basis. An IT failure — whether at a workstation, on the network or with the internet connection — has a direct impact on the ability to respond to clients and on agents’ productivity. The IT Unlimited model was designed precisely for this scenario: rather than reacting to breakdowns, DataRoad continuously monitors the infrastructure, enabling problems to be identified and rectified before they affect the office’s operations.
IT services for the property sector
DataRoad supports companies in the services and property sectors with a range of services that combine a local presence with technical expertise:
- Ongoing IT support — on-site, remote and over the phone;
- Management of workstations, servers and printing equipment;
- IT consultancy and computer network management;
- IT security services tailored to office environments.
Benefits for the customer
- Rapid incident response via on-site, remote and telephone support;
- Reduction in downtime through proactive monitoring;
- A specialist team certified by various manufacturers in the IT sector;
- Regular reporting on the status of the office’s information systems.
DataRoad would like to thank Century21 Oeiras for choosing our IT consultancy, IT support, and IT network management and maintenance services.
Find out more about our IT Unlimited service here
Managed IT services for businesses
IT services and IT maintenance for businesses
Do you need reliable IT support? DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. Find out about our IT support services.
DataRoad — ongoing IT support for businesses
A DataRoad is a Portuguese company specialising in managed IT services (MSP), headquartered in Alfragide (Lisbon) and with an active presence in Porto, Faro, Funchal, Évora, Setúbal and Beja. Since 2015, it has ensured the smooth running of IT infrastructures for businesses that cannot afford downtime — hotels, clinics, embassies, universities, multinationals and demanding SMEs — with a certified technical team, continuous monitoring and 24/7 support.
DataRoad ensures the ongoing IT support of companies via the service IT Unlimited: unlimited support at a fixed cost, both remote and on-site, with 24/7 monitoring, alerts and proactive interventions. The aim is simple — to prevent problems from even bringing operations to a standstill.
DataRoad Services
- IT Unlimited — round-the-clock IT support: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.
- Computer networks and structured cabling: network design, installation and certification; Layer 3 switching and PoE.
- Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7): coverage study, cloud management and isolated visitor networks.
- Cybersecurity and corporate firewalls: perimeter protection, traffic control and threat mitigation.
- Servers, backups and disaster recovery: servers, NAS devices and centralised backups.
- CCTV video surveillance: video surveillance systems with continuous recording.
- Monitoring, alarm systems and reporting: real-time monitoring, automatic alerts and proactive interventions.
- IT consultancy and project management: relocation of premises, new facilities and modernisation of infrastructure.
- Cross-platform support: Windows and Apple environments, with comprehensive management of the IT infrastructure.
Get in touch with DataRoad
Do you need IT support for your business, to set up or upgrade your network, or simply a second opinion on your infrastructure? We’ll assess your situation and provide you with a no-obligation quote.
